Requirement

·         Any Graduate

·         Degree in Business Administration, Marketing, Communication, or related field is preferred

·         Customer service or CRM-related training certificates are an advantage

·         At least 1 year of experience in Customer Service, Call Center, CRM, or Relationship Management

·         Proficient in Microsoft Office (Excel, Word, PowerPoint)

·         Familiar with social media management and customer communication platforms

·         Strong communication and interpersonal skills

·         Good problem-solving and complaint-handling abilities

·         Customer-oriented mindset with patience and professionalism 

Job Description

·         Conduct thank-you calls to customers

·         Send birthday and anniversary greetings to customers and members

·         Perform after-sales follow-up activities

·         Conduct customer satisfaction surveys

·         Handle member calls and customer communications

·         Support promotional and campaign calls

·         Provide social media response support

·         Handle customer complaints and resolve issues promptly

·         Maintain and update customer records in the CRM system

·         Collect and report customer feedback for service improvement

·         Coordinate with internal teams to improve customer experience and service quality

·         Support CRM-related activities assigned by manager